Whenever an airline announces the introduction of a new aircraft type which is fitted with GE equipment, we will prepare an airline support plan tailored to the requirements of that airline.

Airline Support Plan contains the following information:

• List of Contact Addresses

• GE Equipment List & ATA References

• Maintenance Requirements

• Initial Provisioning Recommendations

• Training

• Emergency & AOG Support

• Support Documentation

• Breakdown Spare Parts

• Repair Options

• Exchange Programmes

• Technical Support

• Ground Support Equipment

• In-Service Reliability Data Monitoring

The Customer Service department provides general contact with our customers through Regional Support and more in-depth assistance through Technical Support.

The Customer Training Unit provides standard and tailor made courses on the operation and maintenance of the company's products.

Our Logistic Support Group provides an Integrated Logistic Support (ILS) capability offering a wide range of logistic services for both Civil and Military programmes

Support Planning ensures that all logistic support requirements are included in the programme plans. These plans are used to ensure that all necessary support requirements are developed and delivered when they are required.

The contact data for the Customer Service Centres is as follows, alternatively click here to go to our online form: 

UK

GE
Bishops Cleeve
Cheltenham
United Kingdom
GL52 8SF

Tel: + 44 1242 673355
Fax: + 44 1242 676525

US

GE 
Systems Customer Services
14100 Roosevelt Boulevard 
Clearwater, FL 33762

Tel: +1 (727) 531 7781 
Fax: +1 (727) 538 7806

Singapore

GE
Pacific Service Centre
4 Loyang Drive
Loyang Industrial Estate
Singapore 508965

Tel: +(65) 6545 4531
Fax: +(65) 6545 4537

Australia

GE
3 Hakea Street
Brisbane International Airport
4007 Queensland
Australia

Tel: +(61) 7 3860 0700
Fax: +(61) 7 3860 0701